Written by Terry Smith

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Garden Toolbox FAQ’s

This article was last updated on October 2nd, 2019 at 12:34 pm

1. – Do you have a showroom? 
www.gardentoolbox.co.uk is able to offer highly competitive prices by being an internet based retailer only. By not having showrooms we reduce the running costs of the business and pass the savings onto our customers.

2. – Can I collect my order?
Unfortunately it is not possible for customers to collect their orders. We achieve great efficiencies through automating the processes throughout the business which delivers great value for money and great customer service. This does however mean that it is not possible to collect your order from our warehouse.

3. – Do you offer a price matching service?
Our purchasing team is continually working to offer items at the lowest prices possible, this is why we are unable to offer a price matching service. We pride ourselves on offering great value, competitive prices and an excellent service which we do not want to compromise in order to offer price matching.

4. – What is the standard delivery time?
Delivery time can vary depending on what you have ordered and where you live. We aim to dispatch all orders as quickly as possible, but sometimes due to either stock levels or other unforeseen reasons this can be delayed.  We do show up to date stock information for each product on our website. Once you have placed an order you will be kept fully updated on the progress of your order and will be provided with a tracking link which will allow you to see the most up to date information about where your order is.

5. – Do you have an item in stock?
We do show up to date stock information for each product on our website. This information can be found under the add to basket button.

6. – How much is delivery?
Delivery costs will vary depending on what you order and where you would like them delivered to. The standard cost for a small parcel to a UK mainland address is £4.97, the standard cost for a bulky item to a UK mainland address is £34.97. For more detailed information on delivery costs please see the following link Delivery Costs

7. – Do you have a telephone number I can call you on?
We now only offer support via e-mail. The costs of providing telephone ordering and support are so much higher then using the internet, we had the choice of either increasing all our prices or taking advantage of the technology and keeping our running costs down. We did a survey of over 1000 of our customers and the vast majority felt quite capable of using email and the internet and said they would prefer us to keep the prices down. Many didn’t like sitting in long phone queues and liked the quick replies by email. We aim to reply to all e-mails within 24 hours.

8. – How do I return an item?
You can view our full returns policy on this link Returns Policy. All returns must be sent to the following address: www.gardentoolbox.co.uk

9. – Do you offer any coupons or vouchers?
We do occasionally have a promotion that involves a coupon or voucher. These are usually distributed via voucher sites across the internet, please have a search! There is a specific field on our checkout to enter the details for any coupons or vouchers we offer.

10. – Where is my order?
We keep you fully updated via e-mail on the progress of your order, however you can also track your order via our website, please see the following link – Track Your Order.

11. – Do Garden Toolbox offer discounts for multiple purchases or high value orders?
Our prices are as competitive as we can make them, I am afraid this means we are unable to offer a discount for multiple purchases or high value orders.

12. – What happens if I have ordered the wrong item?
If you have ordered the wrong item or an item that doesn’t fit it is down to you to return the item to us. However we would draw your attention to the Distance Selling Regulations (DSR) that require you as the consumer to have honoured your duty of care for the products within the cancellation period. For more detailed information on the returns policy please see the following link Returns Policy. All returns must be sent to the following address: www.gardentoolbox.co.uk

13. – Can you send me a brochure?
Because our range of products and prices are constantly being updated, it proved impractical to offer a printed brochure as it would be out of date as soon as it is printed. You can see our up to date product range on our website, each of our products has a photograph and description on the website.

14. – How do I cancel an order?
You will need to e-mail us on info@gardentoolbox.co.uk . You will need to include the order number and your full name and address in the email. You will receive a cancellation number to confirm that your order has been cancelled. If you do not have a cancellation number then the order has not been cancelled.

15. – Where can I find dimensions for a product?
Where applicable we aim to show dimensions for all products we offer, if dimensions are available for a product they will be shown on the specific product page.

16. – What is the Waste Electrical and Electronic Equipment Regulation (WEEE)?
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) is the European Community directive on waste electrical and electronic equipment which, together with the RoHS Directive, became European Law in February 2003, setting collection, recycling and recovery targets for all types of electrical goods.

About Terry Smith

I’m Terry Smith from gardentoolbox.co.uk, a professional landscape designer, hobbyist gardener, and barbecue fanatic with 20 years experience building and restoring. So as you go through my site you'll watch me document some of the professional garden installs I make as well as the major projects I take on at home. While sharing those experiences and guiding you, I'll be recommending some great tools I use to enable this along the way so you can really buy in confidence. Always feel free to pop me a message: info@gardentoolbox.co.uk

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